About Reef Experience
Make Reef Experience your first choice for sailing and water-based adventure tourism in the Whitsundays. Our fleets are based in 4 key locations around the Whitsundays: Airlie Beach, Hayman Island, Hamilton Island and Daydream Island.
Whether you want to skipper a boat yourself (bareboat), or let a full crew do the hard work, we offer the ultimate Whitsundays experience with sailing yachts, sailing and power catamarans, motor cruisers. Alternatively, you can just buy a ticket, book a cabin and join an organised sailing adventure or take a day trip. It's no exaggeration that we have an incredible range of options to cater to all budgets.
Reef Experience is operated by Sailing Online, a division of Cruises Online Ltd
Victoria Business Licensing Authority Licence Number: 32868
We are a member of the Travel Compensation Fund - (Federal Government)
Licence Number: 9689
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
On departure day, before you commence your trip, you may be required to sign a rental agreement (in the case of boat charters) with the supplier of the vessel. Your rental and use of the vessel will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vessel. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vessel. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vessel or trip (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.
Please note we accept Visa and Mastercard and the credit card fees are:
1) 1.75% for the deposit amount.
2) 2% for the balance of payment.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please first make sure you have read the terms and conditions of the vessel you wish to rent or trip you wish to select. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental, trip or charter services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the hire or number of days is increased, an additional deposit may be required, while reduction in rental periods or price may reduce the total, but the deposit amount will remain unchanged. To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Boat rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vessels or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Fishing Trip alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vessels or locations: 25.00 per person travelling/
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vessel Capacity and fitness to charter (for Bareboats only)
Under no circumstances are you permitted to carry more passengers than the vessel you charter is legally registered to carry, and if you do your insurance may be invalidated. The number of passengers allowed is indicated next to each vessel on this website. It is your responsibility to choose a journey that is within your capabilities. A boat or trip supplier can refuse to hire a vessel to any person who is in their opinion unfit to skipper or does not meet eligibility requirements. In such circumstances we will have no further liability to you.